This Refund Policy explains when and how you can request a refund for a DropCraft subscription. It forms part of our Terms of Service.

1. 7-day money-back guarantee

If you are not satisfied with your first payment on a paid plan, you may request a full refund within 7 days of that initial charge. This applies once per customer.

2. How to request a refund

Email support@dropcraftai.com from the address associated with your account, within the eligibility window, and include the reason for your request. Approved refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

3. Renewals

Subscription renewal payments are non-refundable. You can cancel at any time before your next billing date to avoid being charged for the following period; you keep access until the end of the period you already paid for.

4. Free tier

Any free plan or free landing pages carry no charge and are therefore not eligible for a refund.

5. Exceptions

We may decline a refund where we reasonably determine there has been abuse of this policy (for example, repeated refund-and-repurchase cycles) or a violation of our Terms of Service. Where mandatory consumer-protection laws in your jurisdiction grant you stronger rights, those rights apply.

6. Chargebacks

If you have a billing concern, please contact us first at support@dropcraftai.com so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your account.

7. Contact

Questions about refunds? Email support@dropcraftai.com.